Giant Robots Smashing Into Other Giant Robots

Giant Robots Smashing Into Other Giant Robots

A weekly podcast discussing the business of great software products. Hosted by Ben Orenstein and a rotating panel of fellow developers and entrepreneurs, we delve deep behind the scenes of thoughtbot's SaaS products.

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    235: Meta Talk Process

    As we prepare for MicroConf, Ben takes a new tact on his talk after giving an early demo, and Derrick recounts a positive pair-programming experience.

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    234: Secret Features

    On FormKeep, Ben implements custom redirects on form submissions and starts a test to remove up-front credit card collection, as well as discusses evaluation of feature requests. On Drip, Derrick walks through the app with new devs, considers on-boarding automation, and continues his refactoring project.

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    233: Insert Mode is the Worst Mode

    Derrick welcomes new Javascript and Rails developers to Drip. Ben prepares a content deal and interviews a Content Manager for Upcase, discusses the benefits and methodology to Vim proficiency, works on an integration with Wistia, and ponders growing / selling apps.

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    232: Don't Be Boring

    As Ben and Derrick prepare their talks for MicroConf, Ben shares his tips and habits for talk preparation and public speaking.

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    231: Who Likes Using Ugly Software?

    Ben & Derrick reflect on the S3 outage and how it affected their services, and muse on managing user perceptions. Derrick submits a talk to MicroConf on what it means to be "customer driven", and begins a refactoring effort to rework Drip's integration system. On Upcase, Ben integrates a referral widget, and enables subscription pausing, while on FormKeep he fixes a trial plan selection bug.

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    230: Sales Through Education (Anna Jacobsen)

    Ben & Derrick welcome Anna Jacobsen, Education Director at Drip, to discuss customer demos / onboarding, sales and retention strategies, customer success, and best practices within Drip.

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    229: We Need More Counters

    On FormKeep, Ben runs an A/B test on trial length and adds a short onboarding survey, meanwhile wrapping up team signups and working on a content licensing deal for Upcase. Derrick reports back from his machine learning class, and discusses an issue in quality assurance testing.

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    228: Start in Beginner Mode

    Derrick travels to Portland to visit fellow bootstrapper friends, Ben recounts his recent conference travel, and a discussion of their most pivotal hires as well as account rescue techniques.

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    227: We Don't Do Fractional Pennies

    Derrick celebrates a great shipping week, completing both 'live segments' and a Drip certification course. Ben recounts the rollout & results of the Upcase + Tapas promotion, and reflects on its successes and possible pitfalls.

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    226: There Are So Many Edge-Cases

    Ben presses to meet the Upcase & Tapas launch deadline, and shares some lessons learned from its preparation, promotion, and launch. On Drip, Derrick rolls out more UI updates, is looking to hire JavaScript and Rails engineers, and details his hiring & interview process.

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