Giant Robots Smashing Into Other Giant Robots

307: Win in the Long Term (Mike McDerment)

Episode Summary

Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.

Episode Notes

Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.

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