Chris makes progress on Upcase's to-dos in order to shift focus to after-the-funnel improvements, and makes a renewed vow to talk to customers for direct feedback. Meanwhile, Ben attends a conference, and while he picked up some great strategies for Formkeep onboarding, he mostly just wants to fix the airline industry.
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- Gail Goodman: When software and people mix- Business of Software 2012
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Thank you to Hired for sponsoring this episode!