Ben Orenstein is joined by Matt Jankowski, COO of thoughtbot. Ben and Matt start off by talking about how Matt came to join thoughtbot and his role at the company. They then discuss the typical thoughtbot sales process. How all problems are communication problems. How the way thoughtbot works is appealing to startups and how they hear about thoughtbot. How thoughtbot handles its 20% investment time in open source and our own products, how we preserve that despite trying to grow the business, and how that has evolved over time. The reasons why it's not always possible to work faster by increasing the team size. Goals, metrics, and things thoughtbot can do better. Plus, how project management techniques translate to child-rearing, his standing desk, and much more.